Your order is usually shipped within 1-2 business days after payment is cleared and received. USPS is our preferred shipping carrier. However, we reserve the right to choose another carrier based on the size and the weight of your order.
Refund or exchange will only be given when we make an error, or the item is defective; and you have to notify us within 7 days upon receipt of the package. Please contact us at firstname.lastname@example.org with your order number to obtain a RMA number. Print the number on your invoice and return it with the item(s). Refund or exchange will not be processed without a RMA number. We will only refund the item(s) you paid for, shipping fees are not refundable. All parts, pieces and printed materials must be returned in the original packaging for proper refund or exchange.